30-Day Return Guarantee
Thank you for shopping at Chic Vogue Haven. We are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
Eligibility
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.
Return Period
You have 20 days from the date of delivery to initiate a return.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact us at [email protected] with your order number and details about the item you wish to return.
- Our customer support team will provide you with further instructions on how to proceed with your return.
Return Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Exchanges
Unfortunately, we do not offer exchanges at this time. If you need a different size or color, please initiate a return and place a new order.
Shipping Costs
Return shipping costs are the responsibility of the customer. Shipping costs are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for the return and replacement of the item at no additional cost to you.
Contact Us
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us at [email protected].